Bienvenido al sitio web TheTravelOFare.com ("TheTravelOFare", "nosotros", "nuestro", "nosotros") (colectivamente, el "Sitio"). El uso del Sitio se rige por los siguientes términos y condiciones. Al usar el Sitio, usted acepta estos términos y condiciones. Si no está de acuerdo con alguna parte de estos términos y condiciones, no debe utilizar el Sitio. Nos reservamos el derecho de modificar estos términos y condiciones en cualquier momento. Todos los términos modificados entran en vigencia automáticamente cuando estos Términos & Las condiciones están actualizadas. Su uso continuado del Sitio después de la publicación de los cambios a los Términos y Condiciones significará que acepta esos cambios. Vuelva a esta página periódicamente para revisar cualquier cambio.
Introducción
AL ACEPTAR ESTOS TÉRMINOS, ACEPTA EL ARBITRAJE OBLIGATORIO Y LA RENUNCIA A DEMANDAS COLECTIVAS CONTENIDOS A CONTINUACIÓN.
GARANTÍA DE COMPRA SEGURA
TheTravelOFare valora su confianza. Procuramos utilizar medidas organizativas, técnicas y administrativas razonables para proteger su información personal dentro de nuestra organización. Desafortunadamente, no se puede garantizar que ningún sistema de transmisión o almacenamiento de datos sea 100% seguro. Si tiene motivos para creer que su interacción con nosotros ya no es segura (por ejemplo, si cree que la seguridad de su cuenta se ha visto comprometida), notifique de inmediato al servicio de atención al cliente al 1-866-883-0908 o support@TheTravelOFare.com para que tengamos la oportunidad de tratar de abordar sus inquietudes.
Descargo de responsabilidad general
TheTravelOFare no será responsable del incumplimiento de los proveedores de servicios de viaje, incluidos, entre otros, aerolíneas, hoteles, líneas de cruceros, ferrocarriles, agencias de alquiler de automóviles, operadores turísticos y consolidadores para realizar los servicios ofrecidos por dichos proveedores. TheTravelOFare, al proporcionar servicios de gestión de viajes, no garantiza ni asegura los servicios que prestará ningún proveedor, la posición financiera de dichos proveedores ni el reembolso de cualquier pérdida sufrida como resultado de la condición de dicho proveedor. En el caso de que un proveedor incumpla antes de prestarle el servicio por el cual se ha realizado el pago, el único recurso para el reembolso será con el proveedor incumplidor, desde el seguro que cubra dichos incumplimientos, si los hubiere, o desde otro tercero responsable, a menos que ello haya sido causado. por TheTravelOFare.
En aquellas situaciones en las que un proveedor incumple antes de prestar los servicios, puede presentar cualquier recurso contra el proveedor para obtener un reembolso, lo que puede estar permitido por ley o estatuto. TheTravelOFare garantiza que brinda los más altos estándares de servicio en el comercio y tendrá el cuidado adecuado en la selección de proveedores para protegerlo de tal incumplimiento.
Excepto por lo expresamente establecido en este documento, TheTravelOFare no asume ninguna responsabilidad por las acciones relacionadas con los servicios de viaje fuera del control de TheTravelOFare o sus empleados. TheTravelOFare no se responsabiliza por ningún acto, error, omisión, lesión, pérdida, accidente, daño, demora, incumplimiento, irregularidad o cualquier consecuencia de los mismos, que puedan ser ocasionados por negligencia, incumplimiento o cualquier otro acto o inacción de cualquier proveedor de productos de viaje. TheTravelOFare no será responsable de ninguna fluctuación en el precio o cambio en el horario o el equipo o el alojamiento de cualquier servicio de viaje, que ocurra después del pago de dicho servicio.
TheTravelOFare actúa como una oficina de servicios que brinda un servicio de valor agregado a los agentes de viajes minoristas y a los consumidores. TheTravelOFare no tiene control ni asume ninguna responsabilidad por las acciones de los proveedores de los que obtiene los productos de viaje.
Una vez que se han emitido los boletos, puede haber una penalización por reembolso. No tenemos control sobre los precios impresos en los boletos, aunque algunos boletos pueden tener impreso BT (tarifa a granel), algunos pueden tener un valor específico, que puede ser diferente (más bajo o más alto) que la tarifa cobrada.
Los descuentos ofrecidos pueden variar según una serie de factores, incluidas las aerolíneas utilizadas, la clase de servicio, el destino, la época del año (temporada baja, media o alta), el aviso previo proporcionado, los requisitos mínimos de estadía cumplidos y la cantidad de vuelos.
TheTravelOFare no garantiza, respalda, valida ni promociona otros productos y servicios de anunciantes que se anuncian en este sitio web.
Política de excepción de compasión (CEP)
Ciertos clientes pueden ser elegibles para recibir un descuento en las tarifas de servicio de cancelación, reembolso o cambio de boleto, como se describe en nuestra Política de excepción de compasión (CEP) a continuación:
Categoría |
Requisitos de elegibilidad |
Nueva reserva |
Cambio / Reembolso / Cancelar |
Ejército de los EE. UU. (viajero y familia inmediata*) |
Prueba de servicio activo o condición de veterano** |
Hasta $35 |
100% de descuento en nuestras tarifas de servicio de cancelación, reembolso o cambio de billete |
Duelo (que afecta al viajero y a su familia inmediata*) |
Se requiere una carta del director de la funeraria |
Hasta $35 |
100% de descuento en nuestras tarifas de servicio de cancelación, reembolso o cambio de billete |
Clientes con discapacidad visual |
El cliente debe indicar que tiene una discapacidad visual y no puede utilizar el sitio web |
Siempre coincida con la tarifa del sitio web |
50% de descuento en nuestras tarifas de servicio de cancelación, reembolso o cambio de billete. |
Categoría |
Ejército de los EE. UU. (viajero y familia directa*) |
Clientes directamente afectados por condiciones climáticas severas u otros eventos incontrolables |
Duelo (que afecta al viajero y a su familia inmediata*) |
Clientes con discapacidad visual |
Requisitos de elegibilidad |
Se debe proporcionar una dirección de correo electrónico militar |
Si la aerolínea renuncia a las tarifas de cambio/cancelación, seguiremos |
Se requiere una carta del director de la funeraria |
El cliente debe indicar que tiene una discapacidad visual y no puede utilizar el sitio web |
Descuento en tarifas de servicio |
100 % de descuento en las tarifas de servicio de cancelación, reembolso o cambio de billete de TheTravelOFare |
100 % de descuento en las tarifas de servicio de cancelación, reembolso o cambio de billete de TheTravelOFare |
100 % de descuento en las tarifas de servicio de cancelación, reembolso o cambio de billete de TheTravelOFare |
50 % de descuento en las tarifas de servicio de cancelación, reembolso o cambio de billete de TheTravelOFare. |
*La familia inmediata se define como: cónyuge, pareja de hecho, hijos, padres, hermanos, abuelos, nietos, tías, tíos, sobrinas y sobrinos. La elegibilidad se aplica si la relación es biológica, adoptiva, padrastro, suegro o pareja de hecho, crianza o tutela/tutor legal.
**Servicio activo: las formas de identificación aceptables son dirección de correo electrónico .mil, tarjeta de identificación de servicio activo, tarjeta de identificación de guardia/reservas, tarjeta de acceso común (CAC); Veteranos: las formas de identificación aceptables son la tarjeta de identificación de jubilado militar, la tarjeta de identificación de veteranos, la tarjeta de identificación de salud para veteranos, la tarjeta de identificación de servicios uniformados, la licencia de conducir estatal con el sello "VETERANO".
Tenga en cuenta: El CEP anterior solo se aplica a las tarifas de servicio de cancelación, reembolso o cambio de boleto propias de TheTravelOFare. Para aprovechar este beneficio, identifíquese con nuestro agente y solicite este beneficio. Este beneficio solo está disponible por teléfono. Los clientes aún pueden ser responsables de las sanciones impuestas por la aerolínea y/u otro proveedor, así como por cualquier diferencia de tarifa. TheTravelOFare no controla las políticas de estas aerolíneas y/u otros proveedores.
Limitaciones de responsabilidad/Descargo de responsabilidad
La información contenida en el Sitio (incluyendo texto, gráficos, enlaces u otro material) se proporciona "tal cual" y "donde esté disponible". TheTravelOFare no representa ni garantiza, expresa o implícitamente, a usted ni a otra persona o entidad en cuanto a la precisión, los resultados, la puntualidad, la integridad, la comerciabilidad, la idoneidad para cualquier propósito particular con respecto al Sitio o cualquier materiales, productos, servicios o información relacionados. Bajo ninguna circunstancia, incluida, entre otras, la negligencia, nosotros y/o nuestros proveedores o distribuidores seremos responsables de los daños o virus que puedan infectar su equipo informático u otra propiedad debido a su acceso a, uso o navegación en el Sitio, o su descarga de cualquier material, datos, texto, imágenes, video, audio u otra información del Sitio. En ningún caso, nosotros, y/o nuestros proveedores o distribuidores, seremos responsables de ninguna lesión, pérdida, reclamo, daño o cualquier daño especial, punitivo, indirecto, incidental o consecuente de cualquier tipo (incluidos, entre otros, lucro cesante o pérdida de ahorros), ya sea por contrato, agravio, responsabilidad estricta o de otro modo, que surja o esté relacionado de alguna manera con el uso, o la incapacidad de usar, el Sitio o los servicios o materiales en el Sitio , incluso si se le advierte de la posibilidad de tales daños. En ningún caso nuestra responsabilidad total, o la de nuestros proveedores o distribuidores, excederá los cargos totales establecidos en el itinerario que da lugar a dicha responsabilidad. Cualquier reclamo o causa de acción que surja de, o se relacione con, su acceso y uso o compra de productos y/o servicios del Sitio debe presentarse dentro de un (1) año a partir de la fecha en que surgió dicho reclamo o acción. o acumulado o se completó la compra. Es posible que la ley aplicable no permita la limitación o exclusión de responsabilidad por daños incidentales o consecuentes, por lo que es posible que la limitación o exclusión anterior no se aplique a usted. Su uso del Sitio será bajo su propio riesgo. Actuamos como intermediarios o agentes para proveedores de productos y/o servicios relacionados con viajes mediante la promoción, venta o aceptación de reservaciones para dichos productos y/o servicios (como transporte aéreo y terrestre, alojamiento en hoteles, comidas, tours, cruceros, Protección de viaje, etc.).
Promesa de igualación de precios
Al reservar con TheTravelOFare, queremos que esté seguro de que ha encontrado una gran oferta.
Por eso, si ve un precio más bajo (incluidos impuestos y tarifas) para el mismo itinerario de vuelo ofrecido y disponible para reservar en el sitio de un competidor importante de OTA dentro de las veinticuatro (24) horas posteriores a la reserva, igualaremos ese precio más bajo mediante el reembolso la diferencia de precio, o si lo prefiere, cancelaremos su reserva con nosotros para obtener un reembolso completo.
Esa es nuestra Promesa de Igualación de Precios ("PMP").
¿Preguntas? Aquí hay algunas respuestas:
¿Qué significa “el mismo itinerario”?
Un mismo itinerario significa que todos y cada uno de los elementos de cada oferta coinciden; aerolínea(s), número(s) de vuelo, itinerario, fecha(s), número de clientes y tipo de asiento.
¿Qué significa "ofrecido y disponible para reservar"?
Significa que el itinerario que encontró está realmente publicado en el sitio de un competidor importante de OTA y disponible para ser reservado por el público en general en el momento en que se comunique con nosotros, según lo determinen nuestros representantes de servicio al cliente.
¿Qué es un "competidor importante de OTA"?
A los fines del PMP, se refiere a los sitios web en inglés de EE. UU. de Expedia.com, Orbitz.com, Priceline.com y Travelocity.com.
¿Cómo les notifico que quiero invocar el PMP?
Para invocar el PMP, todo lo que necesita hacer es comunicarse con nosotros a support@TheTravelOFare.com con su número de reserva de TheTravelOFare y todos los detalles clave del itinerario de menor precio (aerolínea(s), vuelo(s), itinerario, fecha(s), número de clientes y tipo de asiento), junto con documentación como la URL exacta o capturas de pantalla que permitirán a nuestros representantes de servicio al cliente verificar que dicho itinerario cumple con los términos y condiciones del PMP. El servicio de atención al cliente debe poder localizar la tarifa más baja a partir de la información que proporcione; nos reservamos el derecho de rechazar cualquier reclamo que no pueda verificarse razonablemente o para el cual haya proporcionado información incompleta. Una vez que nuestro representante haya verificado que se aplica el PMP, se le dará la opción de mantener su itinerario con un reembolso de la diferencia en el precio total o cancelar su reserva con nosotros para obtener un reembolso completo.
b class="space">¿Hay excepciones que se aplican al PMP?
El PMP no se aplica a las tarifas ofrecidas en los sitios web de programas de membresía, descuentos o tarifas corporativas; tarifas de grupo, charter, programa de recompensas, incentivo, reunión, convención o consolidación; o tarifas disponibles solo mediante el uso de un cupón u otra promoción que no se ofrece al público en general. Se excluyen las tarifas para militares, estudiantes, gubernamentales, operadores turísticos, mayoristas, paquetes de vacaciones o "Solo web". El PMP no se aplica a los boletos “opacos” (donde los detalles de la reserva de la aerolínea se desconocen hasta después de la compra) o boletos emitidos bajo un modelo de “licitación” o “subasta”. Los errores de tarifa también están excluidos.
Condiciones de garantía de caída de precio & Condiciones
Price Drop Assurance es un servicio opcional en el que nos autoriza a buscar ahorros adicionales en los boletos de avión que reservó con nosotros, que luego compartimos con usted en forma de una tarjeta de regalo de TheTravelOFare.
Cuando compre el servicio Price Drop Assurance, buscaremos su itinerario exacto (fechas de viaje, aeropuertos, pasajeros, aerolíneas y vuelos) durante 24 horas después de reservar sus boletos para buscar oportunidades de obtener ahorros adicionales en esos boletos. (s). Si identificamos una oportunidad de realizar ahorros adicionales, usted nos autoriza a volver a reservar su(s) boleto(s) para el mismo itinerario exacto que ya compró. Luego compartiremos esos ahorros con usted en forma de una tarjeta de regalo válida para cualquier futura reserva de vuelo en TheTravelOFare.com. También retendremos una parte de los ahorros como tarifa de cambio de reserva para brindar este servicio.
El servicio Price Drop Assurance no es una garantía de ahorro. Si no podemos encontrar ahorros adicionales significativos en su itinerario exacto (generalmente $30 o más), sus boletos originales permanecerán en su lugar y no podremos ofrecerle ningún valor adicional. Price Drop Assurance no está disponible para todos los itinerarios o todas las aerolíneas, pero solo se ofrecerá cuando esté disponible.
Tenga en cuenta que si volvemos a emitir sus boletos para obtener ahorros adicionales como se describe anteriormente, recibirá un nuevo correo electrónico de confirmación con nuevos números de boleto para los nuevos boletos que le hemos emitido. Recomendamos enfáticamente que si se suscribe al servicio Price Drop Assurance, no compre ningún servicio auxiliar, como asientos o equipaje prepago, directamente de la aerolínea hasta que haya finalizado el período de búsqueda de 24 horas. SI HA COMPRADO ALGÚN SERVICIO AUXILIAR, COMO ASIENTOS O EQUIPAJE PREPAGADO, DIRECTAMENTE DE LA AEROLÍNEA EN EL INTERIOR, DEBERÁ LLAMAR A LA AEROLÍNEA Y SOLICITAR QUE ASOCIE ESTOS ARTÍCULOS CON SU NUEVO(S) NÚMERO(S) DE BOLETO, EN LUGAR DE SU ORIGINAL UNOS). Las reglas de las aerolíneas pueden restringir la transferibilidad de los servicios complementarios a nuevos boletos o especificar que dichos artículos no son reembolsables; por lo tanto, TheTravelOFare no puede garantizar que se cumplirán estas solicitudes. Tenga en cuenta que si usa una tarjeta de débito para este servicio, dependiendo de su banco emisor, puede tomar de cinco a siete días hábiles recuperar el acceso a los fondos retenidos para la compra de su boleto original.
TENGA EN CUENTA QUE LA TARIFA ORIGINAL PUEDE SER ELEGIBLE PARA UN REEMBOLSO COMPLETO SI SE SOLICITA DENTRO DE LAS 24 HORAS DE LA RESERVA. OTRAS TARIFAS PUEDEN SER REEMBOLSABLES DE CONFORMIDAD CON LAS REGLAS DE LA TARIFA ORIGINAL. AL INSCRIBIRSE EN LA GARANTÍA DE BAJADA DE PRECIO, COMPRENDE QUE UNA VEZ QUE HAYAMOS COMENZADO EL PROCESO DE RESERVA, RENUNCIA A SU DERECHO A UN REEMBOLSO (SI ES ELEGIBLE) DEL BOLETO ORIGINAL Y ELIGE APLICAR CUALQUIER REEMBOLSO A LA COMPRA DEL BOLETO RESERVADO Y LA RESERVA DE TheTravelOFare TARIFA. EL(LOS) BOLETO(S) RESERVADO(S) SERÁ ELEGIBLE(S) PARA UN REEMBOLSO EN LA MISMA MEDIDA QUE EL(LOS) BOLETO(S) ORIGINAL(ES), Y ESTARÁ SUJETO A LAS REGLAS Y RESTRICCIONES DE LA AEROLÍNEA, ASÍ COMO A LOS TÉRMINOS Y CONDICIONES DE TheTravelOFare.
Travel Protection Plan Disclaimer
If you have purchased Travel Protection Plan you must read, understand and agree to the Description of Coverage.
Indemnification
All Users agree to protect and indemnify TheTravelOFare, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
- you or on your behalf in excess of the liability described above; or
- by third parties as a result of
- your breach of these Terms and Conditions, notices or documents referenced on the Site;
- your violation of any law or the rights of a third party; or
- your use of the Site
Release
If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
Privacy
The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at www.tsa.gov.
Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The TheTravelOFare Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these terms and conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part. You can rest assured that this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998.
Site Usage & Ticket Purchase
You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.
All offers, prices, and conditions of sale may be subject to:
- change without notice.
- advance purchase, eligibility, seating, or other limitations.
- travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions.
- reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
- other conditions/restrictions.
- Availability. Lower prices may be available.
- If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.
Prohibited Activities
You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities. You may not use this Site for any commercial purpose. You agree you will not access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission. You agree that you will not violate the restrictions in any robot exclusion headers on this Site, or bypass or circumvent other measures employed to prevent or limit access to this Site. You agree you will not you modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, content, graphics, software, products, or services obtained from or through this Site or call center. You agree you will not use a frame or border environment around the Site, or other framing technique to enclose any portion or aspect of the Site, or mirror or replicate any portion of the Site, and that you will not sell, offer for sale, transfer, or license any portion of the Site in any form to any third parties.
You agree you will not use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our Site, or take any action that impose an unreasonable load on our equipment. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content.You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. You must not attempt to gain unauthorized access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site.
You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any material posted on it, or on any website linked to it.
We reserve the right to cancel your TheTravelOFare account and terminate your use of the Site if you violate any of the above prohibitions.
Booking Process
For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:
"Service Element" - a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).
"Travel Supplier" - a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). TheTravelOFare does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.
"Booking" - a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.
In order to complete a Booking the following steps are taken to ensure its validity:
When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press "Book" on the payment page (entitled "Review Trip Details and Book") of the Site.
Once you have done so you have made TheTravelOFare an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your "Booking"). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.
The TheTravelOFare email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier.
Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.
These Booking processes will apply to any of our individual Service Element's Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.
Neither TheTravelOFare nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.
- Government entry/exit fees may apply, depending on your destination.
- These are your sole responsibility and will be additional to your Booking charges.
- All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.
TheTravelOFare reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow TheTravelOFare to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
- Each Service Element listed in your Booking is provided by the respective Travel Supplier.
- Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.
Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each airline’s contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline's airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline's liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.
Pricing, Taxes/Fees, and Payment:
Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.
Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of Booking. TheTravelOFare accepts all major credit or debit cards with a verifiable billing address.
You hereby authorize TheTravelOFare and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.
All offers, prices, and conditions of sale may be subject to:
- change without notice;
- advance purchase, eligibility, seating, or other limitations;
- travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions;
- reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply);
- other conditions/restrictions; and
- availability.
If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
Advice to International Passengers
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of treaties known as the Montreal Convention and the Warsaw Convention may be applicable to their entire journey including the portion entirely within the countries of departure and destination. The Conventions govern and in most cases limits the liability of carriers to passengers for death or personal injury. Additional protection can usually be obtained by purchasing a Travel Protection Plan either through us or directly from a private company. Such Travel Protection is not affected by any limitation of the carrier's liability under the Montreal Convention or Warsaw Convention. For further information please consult your airline or Travel Protection Plan provider representative.
Links
The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.
Our Fees and Exceptions
In addition to each Travel Supplier’s cost and fees, TheTravelOFare may charge a service fee as described below. All TheTravelOFare fees are charged on a per-passenger, per-ticket basis and are generally non-refundable.
1. OUR SERVICE FEES
Our Service Fees ‡ |
May Apply To |
Code |
Amount |
Online Air Transaction Service Fees
On most airfares a service fee up to $35◊ is charged on a per-passenger, per-ticket basis. **
|
U.S. Domestic and International |
Fees ◊ |
$0.00 to $35.00 |
Online Hotel Transaction Service Fees
(per night, per room) |
All Hotels |
Fees ◊ |
up to
$42.00 |
Online Car Rental Transaction Service Fees
(per rental) |
All Car Rentals |
Fees ◊ |
up to
$40.00 |
** Passenger types = Adult, child, senior, infant, student, military.
‡
All transaction service fees are non-refundable and are subject to change without notice.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.
◊ Certain exceptions to the above service fees apply:
- Online vacation package booking service fees are up to $50 per passenger.
- Business and First Class Airfares - Service fees are up to $150 per passenger.
- Multi-city and Open-jaw trips - Service fees are up to $100 per passenger.
- Cities with high fraud rates - Service fees are up to $40 per passenger
- Alternate Date & Nearby Airport - Service fees are up to $55 per passenger
- Fusion Fares/Value Deals - Service fees are up to $100 per passenger.
- Unaccompanied Minor Tickets - Service fees are up to $100 per passenger.
Close X
EI |
Aer Lingus |
G9 |
Air Arabia |
E5 |
Air Arabia Egypt |
3O |
Air Arabia Maroc |
AK |
Air Asia |
BX |
Air Busan |
|
EN |
Air Dolomiti |
AF |
Air France |
IX |
Air India Express |
4N |
Air North |
AP |
Air One |
TS |
Air Transat |
|
G4 |
Allegiant Air |
OR |
ArkeFly |
KK |
Atlasjet |
GR |
Aurigny |
AD |
Azul Linhas Aereas Brasileiras |
|
PG |
Bangkok Airways |
0B |
Blue Air Transport |
|
SI |
Blue Islands |
BV |
Blue Panorama (Blue Express) |
|
BM |
BMI Regional |
YB |
Borajet |
|
MO |
Calmair |
V3 |
Carpatair |
5J |
CEBU Pacific Air |
|
WX |
CityJet |
NM |
Citywing |
DE |
Condor Flugdienst |
|
|
0D |
Darwin Airline |
KB |
Drukair |
|
|
|
ZE |
Eastarjet |
T3 |
Eastern Airways |
|
U2 |
EasyJet |
F7 |
Etihad Regional |
|
|
FY |
Fire Fly |
BE |
FlyBe |
FZ |
FlyDubai |
|
|
MT |
FlyThomasCook |
FH |
Freebird |
|
ST |
Germania |
4U |
GermanWings |
|
|
|
6E |
Indigo Airlines |
4O |
Interjet |
|
|
|
TF |
Malmoaviation |
JE |
Mango |
|
|
|
MLTours |
ZB |
Monarch Airlines |
|
MM |
Peach Airlines |
PC |
Pegasus Airlines |
|
|
|
9R |
Satena |
TZ |
Scoot |
SQ |
Singapore |
JW |
Skippers |
|
XW |
Skyexpress |
BC |
Skymark |
SX |
Skywork |
QS |
Smart Wings |
|
SA |
Soundsair |
SG |
Spice Jet |
XQ |
Sun Express |
|
TI |
Tailwind |
HQ |
Thomas Cook Airlines |
BY |
Thomsonfly/Thomson Airways |
|
TR |
Tiger Air |
HV |
Transavia |
|
Travelfly |
|
Rail |
Trenitalia |
X3 |
TUIfly |
TW |
Twayair |
|
ZV |
V Air |
1N |
Viarail |
VJ |
Vietjet |
|
VB |
Vivaaerobus |
Y4 |
Volaris |
|
|
- Contact Center booking service fees: Service fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can range from $10 to $200 per passenger (up to $100 for Senior Citizens). Contact Center bookings include premium package benefits.
Important Note: All service fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGE OR VARIANCE IN THE SERVICE FEES. Please review the total final price carefully.
|
2. OUR POST-TICKETING FEES
Post-Ticketing Service Fees ‡ |
Applies To |
For |
Amount per Ticket |
Agent Assisted Cancellation1 |
Cancellation requested within 24 hours of booking
|
Per-passenger, per-ticket fees:
Domestic $50 International: $75 Business and First Class: $75 |
Cancellation & Refunds (beyond 24 hrs) |
|
Air - Economy |
Air - Business/First |
|
Domestic |
International |
Domestic |
International |
Agent Assisted Cancellation1 w/Future Credit |
$50 |
$50 |
$100 |
$100 |
Agent Assisted Cancellation2 w/Refund |
$100 |
$250 |
$250 |
$250 |
Changes to Existing Tickets (exchange) |
Within 10 days of new travel date1 |
$150 |
$250 |
$250 |
$250 |
Beyond 10 days of new travel date2 |
$100 |
$200 |
$200 |
$250 |
Special Services |
|
Air - Economy |
Air - Business/First |
Domestic |
International |
Domestic |
International |
Agent Assisted Waivers |
$50 |
$75 |
$100 |
$200 |
Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons3
|
Death/Bereavement |
Duplicate |
Infant |
Medical |
Military |
Name Change |
Name Correction |
No Show |
Reinstate |
Routing Changes |
Ticket Validity |
UNMR |
Visa/Schengen Visa Issues |
|
We offer Special Discounts under our Compassion Exception Policy (CEP) for Military, Bereavement, the Visually Impaired.
All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures
Service fees will be converted in your local currency on the payment page.
Passenger types = Adult, child, senior, infant, student, military.
Service fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis.
‡ Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier imposed fees and charges. Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
1 Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
2 Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
3 Special Services - All Special Services are on a request basis ONLY and are subject to each airline's review and approval process along with their fare rules, policies and procedures. Special Service Fees will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline.
Name Misspelling - Passengers name on their airline ticket does not match their passport or other universally accepted government ID
Visa/Passport - A Visa/Passport decline letter is normally required in order to process a request
Baggage - please retain all receipts and baggage tags
No- Show - Documentation advising why you were unable to make your scheduled departure will be required
Denied Boarding - Documentation as why you were denied boarding of your scheduled departure will be required
Duplicate Tickets - Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request
|
Changes to Flights Already Purchased
Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; most of our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. TheTravelOFare does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request.
As per our “Compassion Exception Policy”, customers who are senior citizens, in the military or physically impaired, or are terminally ill can get a waiver on all or a portion of TheTravelOFare fees. Please review our Compassion Exception Policy in detail.
Cancel and Exchange
Most of our airline tickets are 100% non-refundable. In certain cases where the airline may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same airline. Usually the credit issued by the airline supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your airline credit, you will be required to the pay fare difference (if any), applicable airline penalties and any applicable TheTravelOFare post-ticketing fees. All such changes are governed by each airlines' fare rules, policies and procedures, which are not under our control.
No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.
As per our Compassion Exception Policy (CEP), we offer Special Discounts for Military, Bereavement, and the Visually Impaired.
Multiple Airline Itineraries
If your itinerary includes flights operated by more than one airline, please read carefully each such airline’s terms and conditions, which can be found on each such airline’s website. Each such airline will have its own restrictions, rules and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline's terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in.
Cancel and Refund
Most of our airline tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Travel Protection Plans are refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:
- you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
- you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and
- we are able to secure waivers from suppliers to process this requested cancellation and refund.
We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, TheTravelOFare will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request , but not our booking fees for the original travel reservation or booking.
As per our Compassion Exception Policy (CEP), we offer Special Discounts for Military, Bereavement, and the Visually Impaired.
Cancellation Password – For you security, when requesting TheTravelOFare to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created.
Please communicate the Cancellation Password to our agents when asked, in order to complete your cancellation request. Depending on your booking, you may complete your cancellation via the link provided in the email we will send in response to your request.
If you cannot access your email and/or communicate your Cancellation Password, we may not be able to process your request for cancellation.
The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.
CLUBMILES TERMS AND CONDITIONS
Effective May 18, 2022
PLEASE READ THESE TERMS AND CONDITIONS (“TERMS”) CAREFULLY. BY ACCESSING OR PARTICIPATING IN THE CLUBMILES PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN CLUBMILES.
BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.
Welcome to the ClubMiles Program (the "Program"). The Program is a rewards program operated and offered by OTG Club Miles LLC (“ClubMiles”, “we”, “our”, “us”) to users of websites and/or mobile applications of CheapOair.com, TheTravelOFare.com CheapOair.ca, and any other brands that offer ClubMiles membership (collectively, the “Sites”). The terms “you” and “your” used throughout these Terms refer to any member and any person eligible to participate in the Program, as applicable. As a member of the Program at Silver Tier or higher, you will be able to earn ClubMiles Points ("Points") every time you make a Qualifying Purchase (as defined below) from any of the Sites. If you do not agree with any part of these Terms & Conditions, you must opt out of joining the Program and not use any Points. ClubMiles reserves the right to change these Terms or any related policy or FAQ's of the Program or terminate the Program or your membership in the Program at any time, for any reason, without prior written notice.
By enrolling in the Program, you agree to the following:
Eligibility
Only residents of the United States who are over eighteen (18) years of age and residents of Canada who have reached the age of majority in their province/territory of residence and, in each case, have provided ClubMiles with a valid email address are eligible to become Program members and earn Points. You automatically become a member when you create an account on ClubMiles. You automatically become a member when you create an account on TheTravelOFare unless you opt out of the Program. The Program is void if prohibited by law in the state, province or territory of the customer’s residence, and subject to change as may be necessary to comply with such laws or regulations.
Your Account
When you sign up your Program account (“Account”) will automatically be tied to the email address you used to create your Account and you will be automatically enrolled in the Program. When you are signed into any of the Sites you will be able to see the total amount of Points in your account, as well as what Points have been earned and redeemed.
You must have a valid email address to become a Program member. All communications from ClubMiles to members relating to the Program will be made via email. You will not be able to unsubscribe to Program-related email notifications but may unsubscribe from promotional email via the unsubscribe link at the bottom of such emails. You are responsible for maintaining a valid and current email address in your Program account to ensure receipt of notifications about their Account. You must advise ClubMiles immediately of any change of address or email address by updating your Account profile online.
Privacy
The Privacy Policy provided by our affiliate, TheTravelOFare, Inc. (“TheTravelOFare”), is incorporated into these Terms and also governs your participation in the Program. We shall assume all of the same rights, obligations and duties to you as those accorded to TheTravelOFare under the Privacy Policy. Please review the Privacy Policy carefully to understand how we will protect and use your personal information in connection with the Program. If you object to your information being transferred or used in this way please do not access or participate in the Program.
Collecting Points
The amount of Points a Program member earns will depend on the service purchased and the Program member’s tier status.
Members at the Silver Tier or higher earn Points as follows:
Airline Tickets
- Earn one (1) Point for every U.S. dollar spent on stand-alone flights through the CheapOair.com or TheTravelOFare.com branded desktop or mobile websites.
- Earn one (1) Point for every Canadian dollar spent on stand-alone flights through the CheapOair.ca branded desktop or mobile website.
Hotels and Rental Cars
- Earn two (2) Points for every U.S. dollar spent on stand-alone hotels and rental cars through the CheapOair.com or TheTravelOFare.com branded desktop or mobile websites.
- Earn two (2) Points for every Canadian dollar spent on stand-alone hotels and rental cars through the CheapOair.ca branded desktop or mobile website.
Ancillary Offerings
- Earn two (2) Points for every U.S. dollar spent on Ancillary Offerings through the CheapOair.com or TheTravelOFare.com branded desktop or mobile websites.
- Earn two (2) Points for every Canadian dollar spent on Ancillary Offerings through the CheapOair.ca branded desktop or mobile website.
In addition, Points multiply at the Gold and Platinum tiers, as follows:
- Gold Members: Points are doubled on each Qualifying Purchase.
- Platinum Members: Points are tripled on each Qualifying Purchase.
And purchasing using one of our brands’ mobile applications doubles your points earned on top of any tier multiplier.
Qualifying Purchases can be made online on the Sites for the applicable brand that offers ClubMiles membership. No Points will be provided for purchases of stand-alone Ancillary Offerings. Except where required by law or provided for in these Terms, Points have no cash value. Points have no exchange rate to any market currency.
ClubMiles will attempt to credit your Account with the awarded Points on a timely basis, usually thirty (30) days after the booked travel was completed. Points are not earned on bookings that are cancelled. Changes or cancellations to the booked itinerary may result in differences between the estimated number of pending points calculated and the ultimate number of points that are credited to your Account for that itinerary. However, you have the responsibility of making sure that your Points are properly credited. Please retain copies of your purchases for your records. Any claim for Points not credited accurately must be received by us within six (6) months of the date of claimed accrual of such Points.
For clarity, where a purchase is made in whole via redemption of the Points, the portion of such purchase that includes a Points redemption will not be included in the total of the Qualifying Purchase. Points you earn upon making a Qualifying Purchase cannot be redeemed for that purchase and can only be redeemed for a subsequent Qualifying Purchase.
In the event of any ambiguity, uncertainty or dispute as to whether any particular itinerary or part thereof is a Qualifying Purchase, ClubMiles shall have the right in its sole discretion to determine whether such travel is a Qualifying Purchase.
Points may also be awarded to you by ClubMiles as a goodwill gesture in the context of customer service (e.g., courtesy waiver of applicable fees). To avail yourself of these courtesy points, you will need to sign up for the Program on a Site.
Points Expiration
In general, Points will not expire as long as a Qualifying Purchase was made through your ClubMiles Account with any of the Sites at least once every two (2) years. "Qualifying Purchase" means a Points-eligible booking that has been completed through one of the Sites or over the phone, and has been confirmed in the case of flight bookings, or consumed in the case of hotel and rental car booking (meaning hotel check-out date or end of the rental car period). Points on your Account shall expire if no Qualifying Purchase was made through your Account with any of the Sites for the preceding two (2) year period; however, Points rewarded as a customer service courtesy will expire on the expiration date assigned to them and should be redeemed before the assigned date.
Redeeming Points
Points can be redeemed via instant redemption while booking on the Sites. You must have a minimum of 1000 Points in order to use instant redemption. The Points are redeemable for service fees charged by us and/or our affiliates in connection with your flight booking (“Service Fees”) and fees charged by us and/or our affiliates when you purchase an Ancillary Offering (as defined below) (“Ancillary Offering Fees”). Service Fees exclude Enhanced Seat Assignment Fee, Baggage Service Fee, Post Ticketing Fees. The maximum savings from the redemption of Points on flights and Ancillary Offerings is the value of Service Fees and Ancillary Offering Fees. The exact number of Points required to redeem for certain Service Fees or Ancillary Offering Fees will be shown online on the applicable Site. ClubMiles reserves the right in its sole discretion to change the redemption options offered as well as the number of points needed to redeem for certain Service Fees or Ancillary Offering Fees at any time. ClubMiles also reserves the right to limit the quantity of Points an Account may redeem in a single transaction. Gift cards redeemed through the Program must be fulfilled online. All gift cards are subject to the issuer's own Terms & Conditions. At ClubMiles' discretion the Program may also allow you to use Points to get a discount off of certain types of travel or travel-related items booked on CheapOair.com.
Ancillary Offering means the following services:
- Travel Assist Classic
- Support Package (Premium Support or Supreme Support)
- Flexible Ticket
- Flexible Ticket Bundle (Flexible Ticket and Flight Watcher)
- TAC Bundle (Travel Assist Classic and Price Drop Assurance
Participation in the Program
ClubMiles reserves the right at any time to limit Program enrollment. We may terminate your participation in the Program and void or cancel your entire Points balance if you do not meet the Program eligibility requirements or any Points in your Account are issued, received, or redeemed through deception, fraud or theft, or otherwise illegally, or not as authorized in these Terms.
Membership Tiers
There are four tiers in ClubMiles, and with each incremental booking on any of the Sites, your tier changes. You will get upgraded to the next tier level(s) based on the number of bookings you have made on the Sites, as follows:
Bronze Member. To qualify for Bronze member tier status, you must agree to participate in the Program and adhere to these Terms.
Silver Member. To qualify for Silver member tier status, you will need to make one Qualifying Purchase on any of the Sites.
Gold Member. To qualify for Gold member tier status, you will need to make two Qualifying Purchases on any of the Sites.
Platinum Member. To qualify for Platinum member tier status, you will need to make at least three Qualifying Purchases on any of the Sites for.
Your tier expires 365 days from the date of your last booking date on any of the Sites.
Member Obligations
You agree not to misuse Program privileges by conduct which is detrimental to us, including without limitation: attempting to accrue Points or redeem Points in a manner inconsistent with our policies or the intent of these Terms; having multiple Accounts; or participating in purchasing or redemption fraud. Points may not be shared or transferred and are not divisible in case of separation or divorce.
The Program May be Suspended, Changed or Terminated
ClubMiles reserves the right, at its sole discretion and without prior notice, to suspend, change or terminate the Program, in whole or in part; to modify, limit or suspend the use of or redemption of Points in any respect, including but not limited to changing the types of redemption rewards that we make available to you; to modify or change redemption procedures, including the number of Points required for particular reward; to modify, limit or suspend the collection of Points, including but not limited to imposing time limits and changes in Points values. We may make these changes even though the changes may affect the value of Points already accumulated at any time and from time to time.
You understand and agree by participating in the Program that we can make these changes at any time, with or without notice. However, we may give you notice of changes to the Program by posting an updated version of this page at https://TheTravelOFare.com/rewards/ or via email. Notwithstanding the foregoing, publication of revised or updated Terms and Conditions will be deemed notice of such changes. Your continued membership in the Program will be deemed as acceptance of the current Program and related Terms. ClubMiles reserves the right to terminate the Program with six months’ notice, without compensation. This means that regardless of the number of Points you accumulate in the Program, your right to accumulate and redeem Points can be terminated six months after we give you notice.
You should not rely upon the continued availability of the Program, or any earning or redemption offers, merchandise or other offers made in connection with the Program. All merchandise and/or offers are available while supplies last and are subject to change and/or revocation without notice. ClubMiles will not be liable or responsible in any manner for any tax consequences which may arise out of your participation in the Program. You will be solely responsible for the reporting of any income tax benefits and the payment of any taxes.
Limitation of Liability
ClubMiles assumes no liability to you whatsoever in connection with your membership or participation in the Program, including without limitation, liability by reason of the termination of or amendment to the Program in whole or in part, limitations on the use of the Points or any change to reward levels. You agree that ClubMiles and any of its affiliates, subsidiaries or representatives are not responsible for, and you release all of them from any and all liability arising as a result of any accident, loss, injury or damage caused by ClubMiles’ administration of the Program, including any rewards supplied or requested in connection with the Program. ClubMiles is not liable for the product or delivery of service of any partner. In no event shall ClubMiles’ liability with respect to the Program, including liability for negligence or breach of contract, be greater than the Points accumulated to your Account at the time the dispute arose, subject to these Terms.
If you have any questions regarding the Program, we can be contacted by email at support@TheTravelOFare.com.
TheTravelOFare Credit Reward Terms
By applying for and opening a TheTravelOFare Credit Card (“TheTravelOFare Credit Card”), TheTravelOFare Visa® Card, or TheTravelOFare Visa Signature® Card (each a “TheTravelOFare Visa Card”) you hereby agree to be bound by these Credit Rewards Terms. In addition, you acknowledge you have previously enrolled in the TheTravelOFare Rewards Program (the “Rewards Program”), or if you have not, you agree to be enrolled in the Rewards Program, and to be bound by the Rewards Program Terms and Conditions (“Rewards Program Terms”), which are available at TheTravelOFareCardRewards.com.
Make Purchases with your TheTravelOFare Credit Card or TheTravelOFare Visa Card and Earn Reward Points
When you make an eligible net purchase (eligible purchases minus credits, returns and adjustments) (“Eligible Purchase”) with your TheTravelOFare Credit Card or TheTravelOFare Visa Card, you will automatically earn points in your Rewards Program account if your TheTravelOFare Credit Card or TheTravelOFare Visa Card account is open and in good standing both at the time you make an Eligible Purchase and at the end of your billing cycle during which you made an Eligible Purchase. Points earned for an Eligible Purchase will be calculated at the end of the billing cycle in which the Eligible Purchase was posted to your TheTravelOFare Credit Card or TheTravelOFare Visa Card account and will appear in your Rewards Program account within 60 days. Eligible Purchases do not include special financing purchases, balance transfers, cash advances, finance charges and fees associated with your credit card.
Earn Points with Your TheTravelOFare Credit Card
When you use your TheTravelOFare Credit Card for Eligible Purchases (including any fees or other charges paid at the time of booking) on the TheTravelOFare website or through the TheTravelOFare telephone customer service center, you will earn 6 points for every U.S. dollar spent, rounded to the nearest dollar. “Book now, pay later” and CheapCruises purchases made through TheTravelOFare cannot be made on a TheTravelOFare Credit Card. Cardholders who book airline travel on the TheTravelOFare mobile apps earn a total of 8 Reward Points (2 Reward Member Reward Points + 6 Credit Card Rewards Points = 8).
Earn Points with Your TheTravelOFare Visa Card
- Base Reward When you use your TheTravelOFare Visa Card for Eligible Purchases made everywhere Visa credit cards are accepted, you will earn 2 points for every U.S. dollar spent, rounded to the nearest dollar.
- Dining When you use your TheTravelOFare Visa Card for Eligible Purchases made at dining establishments, you will earn 2 additional points, for a total of 4 points for every U.S. dollar spent, rounded to the nearest dollar. Eligible Purchases made at dining establishments will be determined by the merchant category code (the “MCC”) associated with the merchant. An MCC is a four-digit classification code that is assigned to a merchant by the merchant’s payment card network or merchant processor based on the predominant business activity of the merchant. The merchant’s MCC will determine whether an Eligible Purchase qualifies as being made at a dining establishment for the 4 point reward. For example, a dining purchase at the café area of a grocery store may have an MCC identification as a type of merchant other than a dining establishment and therefore would not qualify as a dining purchase under these Credit Reward Terms. Neither TheTravelOFare nor Synchrony Bank assigns or has responsibility for the assignment of MCCs or evaluates what MCC should be assigned to a particular merchant.
- TheTravelOFare Purchases When you use your TheTravelOFare Visa Card for Eligible Purchases (including any fees or other charges paid at the time of booking) on the TheTravelOFare website or through the TheTravelOFare telephone customer service center, you will earn 6 points for every U.S. dollar spent, rounded to the nearest dollar. Purchases on your TheTravelOFare Visa Credit Card on CheapCruises are only eligible to earn 2 points for every U.S. dollar spent, rounded to the nearest dollar. “Book now, pay later” purchases made through TheTravelOFare do not earn rewards. Cardholders who book airline travel on the TheTravelOFare mobile apps earn a total of 8 Reward Points (2 Reward Member Reward Points + 6 Credit Card Rewards Points = 8).
Redeem Your Points
All points earned with your TheTravelOFare Credit Card or TheTravelOFare Visa Card and credited to your Reward Program account can only be redeemed in accordance with the Rewards Program Terms through your Rewards Program account by visiting TheTravelOFare.com/rewards. Your TheTravelOFare Credit Card account or TheTravelOFare Visa Card account must be open and in good standing when your reward points are calculated at the end of the billing cycle during which you made an Eligible Purchase. If your account is not in good standing at that time, any points earned will be not be posted to your Rewards Program account until your TheTravelOFare Credit Card account or TheTravelOFare Visa Card account is brought back into good standing status. If your TheTravelOFare Credit Card account or TheTravelOFare Visa Card account is closed for any reason before your reward points are calculated or credited to your Rewards Program account, you will forfeit all points you may have earned that had not yet been credited to your Rewards Program account. Points are only earned on the Credit Card account or Visa Card account used to make the purchase and are not based on the website on which the purchase is made. For example, if you use a TheTravelOFare Credit Card account to make an Eligible Purchase on the TheTravelOFare website, you will earn points on your TheTravelOFare Rewards Program account (and not on your TheTravelOFare Rewards Program account). If you have more than one Rewards Program account, you cannot transfer or combine points between accounts. Points will not expire as long as a Qualifying Purchase was made through your TheTravelOFare Rewards Program account at least once every two (2) years. "Qualifying Purchase" shall mean a Points-eligible booking which has been completed.
Other Conditions
The Rewards Program is owned and operated by TheTravelOFare Inc. and/or its affiliates (“TheTravelOFare”). TheTravelOFare reserves the right to cancel, modify, restrict, waive or terminate the Rewards Program or any aspects or features of the Rewards Program, and TheTravelOFare and Synchrony Bank (collectively, “We”) reserve the right to cancel, modify, restrict, waive or terminate any aspects or features these Credit Reward Terms (including, without limitation, the number of points earned for each dollar in Eligible Purchases made with your TheTravelOFare Credit Card or TheTravelOFare Visa Card), at any time and without prior notice. TheTravelOFare also reserves the right to remove any participant from the Rewards Program in the event of any fraud or abuse in connection with the Rewards Program. Points accumulated under the Rewards Program are not transferable, are not redeemable for cash, and may not be used for gift-giving purposes. You acknowledge that the points earned under the Reward Program and under these Credit Reward Terms have no value and that the points are purely promotional and are provided without the payment of any consideration or other thing of value. Unless and until points are redeemed in accordance with these Credit Reward Terms and the Rewards Program Terms, you have no right, title or interest in the points. If your TheTravelOFare Credit Card or TheTravelOFare Visa Card is closed, only the Rewards Program Terms will apply to your Rewards Program account and not these Credit Reward Terms. If your Rewards Program account is closed for any reason, you will no longer accumulate points with your TheTravelOFare Credit Card or TheTravelOFare Visa Card. The email address associated with your TheTravelOFare Rewards Program account is the email address that will be able to accumulate and redeem the points earned with your TheTravelOFare Credit Card or TheTravelOFare Visa Card. In the event of any conflict between these Credit Reward Terms and the Rewards Program Terms, the Rewards Program Terms will control.
TheTravelOFare Tours Terms and Conditions
Reservations
A deposit of 30% of your total tour cost is required at time of booking. Balance payment is due 90 days prior to the scheduled departure date. For any bookings made within 90 days of departure, full payment is required. We reserve the right to cancel the booking if full payment is not received by the due date and the applicable cancellation penalties will apply.
Cancellation Charges for Tour Packages
- 90 days or more prior to scheduled departure - 30% of the total tour cost
- 60-89 days prior to scheduled departure - 50% of total tour cost
- 45-59 days prior to scheduled departure - 75% of total tour cost
- 0-44 days prior to scheduled departure - 100% of total tour cost
Changes and Cancellation After Booking
You can make changes up to 45 days before departure; however, it may result in an increase in price. If the price drops, there will be no refund. There will be a $50 service fee for every change made plus tour cost different after booking has been completed.
Refunds
Refunds are not made for any missed or unused services.
Confirmation and E-Voucher
A confirmation email with a final invoice will be sent to your email upon receiving the full payment. You will receive your e-vouchers 90 days prior to your departure.
Credit Payments Terms
Payment must be made with a valid credit card at the time of booking. TheTravelOFare Tours accepts all major credit cards with a verifiable United States or Canadian billing address.
Travel Protection Plan
We strongly recommend all travelers purchase Travel Protection for trip cancellation, hospital, medical, baggage and trip delay due to weather, mechanical problems or schedule change. Travel Protection must be purchased at time of booking.
** Please note: That all Travel Protection options are available only for residents of Canada with active Government Health Travel Protection Coverage.
Travel Documents
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding visa and passport requirements can be found by clicking this link CIBT website here. Additional information can also be found through the consulate/embassy or the country(s) you are visiting or transiting through. TheTravelOFare will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.
TheTravelOFare's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that TheTravelOFare accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country. Information if any given by TheTravelOFare employee must be verified with Government proper authorities and such information does not constitute any TheTravelOFare's responsibility.
Health
Some destinations require vaccination prior to your travels. You should consult a health care provider or visit a travel health clinic preferably six weeks before you travel. Please visit below links for updates.
For Americans: https://travel.state.gov/content/travel/en/international-travel/before-you-go/your-health-abroad.html
For Canadians: https://travel.gc.ca/travelling/health-safety/vaccines
WHO international health and travel: https://www.who.int/travel-advice
Living Standards
Living standards and practices at the destination and standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in North America.
Registered Seller of Travel
TheTravelOFare.ca is a registered seller of travel and represented by RSH Travel Inc. in Markham, Ontario & Richmond, BC. TheTravelOFare is not responsible for content on external websites.
Provinces in which TheTravelOFare.ca is required to hold a license to sell travel services are: Ontario: Registration #50018542, British Columbia: Registration #53325
Any questions or comments about the Site should be e-mailed to support@TheTravelOFare.com
Promo Codes/Coupon Codes
- Valid for online purchases, some specific promo codes may only be used over the phone through our customer service center.
- Sign up for our newsletter to receive Promo Codes/Coupon Codes by email.
- Maximum discount from Promo Code/Coupon Code is the value of our service fees and/or "Traveler Assist" fees [upto70%].
- Non-Transferable, can not be sold or bartered, no cash value.
- To receive value of discount, the valid code must be entered in the Promo Code/Coupon Code link on payment page. If code is not entered the coupon cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or Coupon link is not present, you have the right to not purchase the product, but in no circumstances will the credit be applied after purchase is made.
- Offer may be revised or withdrawn any time without notice, even if other sites are displaying the coupons.
- For all technical errors there is no recourse, you have the right to not make the purchase.
- If the discount is not applied due to any reason on the checkout/credit card page, the credit/discount value is lost and cannot be applied later.
- If the offer is withdrawn, the Promo Code/Coupon Code becomes invalid and the system will not accept the code when entered. This is final and you have the right at that point to continue with original price or not continue with purchase.
- The final price displayed [with or without Promo Code/Coupon Code] will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
May not be combined with another offer.
We reserve the right to decline any transaction that may have had an error in coupon value even after the booking is created and booking receipt is issued.
Fare Changes And Post Payment Price Guarantee
Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.
Payment Acceptance Policy
We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.
Please note: your credit/debit card may be billed in multiple charges totaling the final total price. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for non credit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.
Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.
In order to provide you further safety, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
Ticket Delivery
Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket is made available. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, TheTravelOFare will send the paper ticket, product or service through a secure mode of delivery (a reputed courier company) and the applicable shipping charges debited to the credit card holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. TheTravelOFare does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.
Credit/Debit Card Payment Terms
- All credit cards must have verifiable US, Canadian or other countries' billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.
- All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.
- When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary "hold" on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
- If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.
- TheTravelOFare bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
- TheTravelOFare uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
- You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse TheTravelOFare in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
- Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
- Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.
- In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
Credit Card Declines
At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED. If there is a fare change then you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.
Termination
We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.
Severability
These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
No Waiver
No failure on the part of TheTravelOFare to enforce any part of these Terms and Conditions shall constitute a waiver of any of TheTravelOFare's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by TheTravelOFare nor the reliance of any person on TheTravelOFare's actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of TheTravelOFare shall have any legal effect whatsoever.
Data Scraping
If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.
Seats, Meals, Frequent Flyer and Other Requests
Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date. Click here to view the List of Airlines and Phone numbers.
Baggage Policy on Connecting Flights
When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link baggage fees on our website. Baggage fees range from 15 USD up to 100 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
Baggage Policy and Fees
If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link baggage fees on our website. A baggage fee range from 15 USD up to 50 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
Overbooking of Flights
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. Each airline has its own rules for dealing with such scenarios, which are contained in the airline’s contract of carriage. Check with the airline or call us for details.
Airlines Schedule Changes/Flight Cancellations
Airline Policy on Schedule Changes:
Airlines all have differing rules and policies regarding schedule changes.
What is a schedule change or cancellation; Why does this happen?
Due to the operational needs of each airline they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.
What are Cancellations?
When an airline has stopped or temporarily canceled service to certain cities or has stopped service on certain days of the week.
Reasons for Cancellations or Schedule Changes:
- Peak or high travel seasons
- Low travel season
- Airport Terminal or Gate changes
- Fuel Prices
- Civil Unrest
- Acts of God - volcano, earthquakes, hurricanes, etc.
- Bankruptcy
TheTravelOFare does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Our policy on schedule changes:
We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.
Airline-Initiated Schedule Change(s):
Airlines sometimes initiate involuntary schedule changes due to a variety of reasons, such as changes in travel time, layover time, travel date, flight number, terminal changes, etc.
These changes are made by the airline and are outside of our control. Some of these changes may be last-minute and/or occur while you are in transit.
If your airline initiates changes to your flight itinerary, you will not be charged for change fees or differences in airfare.
Low Cost Carriers (LCCs)
If you booked your flight with a LCC, such as Frontier or Spirit, please contact your airline directly regarding any change in schedule.
Our agents are unable to assist you with any changes to LCC bookings.
If you have chosen a combination of 2 one way tickets and one of the flights in your trip is operated by a LCC and the LCC initiated a change to that flight, please take the following steps:
- You need to contact the LCC directly to make changes to the booking.
- Once your changes are confirmed with the LCC, you may contact us if you need to make any additional changes to the non-LCC portion of your trip.
Full Service Carrier
When any change(s) in schedule occurs on a full service carrier, we will work closely with the airline to provide you with a new flight option closest to your original flight time.
Once we have a flight option, we will contact you. Some schedule changes require no action on your part. In other cases, you may need to take action,
depending on the type of airline schedule change notification you receive from us and/or airline.
Prior to Departure
If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. TheTravelOFare does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Date of Departure
If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline if it is the date of departure.
Customers Obligations:
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.
How do we notify the customer?
Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either TheTravelOFare or the airline prior to your departure you may: Miss your flights, lose the value of your tickets and possibly miss your travel days by 1 or 2 days or even weeks before the airline can accommodate you.
What services do we provide?
Once you have contacted TheTravelOFare we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.
What happens if the customer does not fulfill their obligation?
- They may miss their flight
- Lose the value of their reservation
- Options may not be available
What happens if they cannot be re-protected?
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.
What help can we provide them in case of flight cancellation?
- Contact the airline
- Find flight options
- Discuss refund options
Unaccompanied Minor
Each airline sets its own policies and regulations for children ages 16 through 18 (age may vary by airline) traveling without adult supervision. Please check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:
- Some airlines may not allow unaccompanied minors to travel without an adult.
- Some airlines will only allow unaccompanied minors to travel on non-stop flights.
- Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together.
- Many airlines may require additional fees to be paid at check-in.
You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.
Visa and Entry Requirements
All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state.gov/ and also with the consulate/embassy of the country(s) you are visiting or transiting through. TheTravelOFare will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.
TheTravelOFare's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that TheTravelOFare accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country. Information if any given by TheTravelOFare employee must be verified with Government proper authorities and such information does not constitute any TheTravelOFare's responsibility.
New requirements for travel to/via New Zealand
Starting from 1 October 2019, visitors and transiting passengers must have Electronic Travel Authority (ETA) for travel to New Zealand (valid for 2 years). In addition, New Zealand visitors will need to pay for an International Visitor Conservation and Tourism Levy (IVL) at the same time they request ETA. More information will be provided on your booking confirmation email. For more information Click here.
General Restrictions
All flights should be confirmed with the airline directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).
In most cases, upgrades and standbys will not be permitted.
Many of our discounted tickets do not allow for frequent flyer mileage accrual.
Seat assignments will be made at the airport on the day of departure or by contacting the airline directly.
Tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for minors age 18 and under; however, they must be accompanied by an adult when traveling.
We reserve the right to cancel requests for high security risk areas.
All customers are advised to know the entry requirements for the country(ies) to which they are traveling or entering. Reliable information regarding international travel can be found at www.travel.state.gov/.
TheTravelOFare's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that TheTravelOFare, Inc. accepts no responsibility for determining passenger's eligibility to enter any specific country.
A passenger's duty or departure tax may be assessed upon departure from some international destinations such as Mexico, and the United Kingdom and Australia. This is the passengers responsibly and is not collected by TheTravelOFare upon purchase.
A $28 administrative fee will be charged for travel receipts requested after departure.
Human Error
If any of our agents make a mistake or any other human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. TheTravelOFare stands committed to providing compensation up to a maximum of the entire service fees that TheTravelOFare has collected for that booking in addition to a $50 coupon as redemption towards purchases from TheTravelOFare in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, TheTravelOFare will not be responsible for these errors.
Itinerary Re-confirmation
It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a TheTravelOFare customer service agent within 4 hours from the time the booking was completed.
If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.
You are requested to review and save the itinerary.
Hazardous
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years of imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative.
Disinsection
Some destination countries may require the air carrier or foreign air carrier to treat an aircraft passenger cabin with insecticides prior to the flight or to apply an aerosol insecticide in an aircraft cabin used for such a flight when the cabin is occupied with passengers. Additional information can be obtained from the U.S. Department of Transportation
(https://www.transportation.gov/airconsumer/spray).
Hotel Reservations Rules and Regulations
What is a Pre-Paid Reservation?
Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.
Are Vouchers Required on Pre-Paid Hotel Bookings?
Some hotels will require a voucher at check-in. TheTravelOFare will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.
Are Vouchers Required on Pre-Paid Hotel Bookings?
Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. TheTravelOFare STRONGLY RECOMMENDS that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to and including the full amount of the stay, which will result in non-refundable cancellations and no modifications are allowed.
What are the various types of Meal Plans?
Meal Plan simply means the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal plan meanings and abbreviations are as follows:
- Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
- Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
- Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
- Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.
- Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
- All Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.
What do I need to know about choosing a hotel?
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the vendor. TheTravelOFare accepts NO RESPONSIBILITY for any changes that the vendor has not updated.
Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither TheTravelOFare nor the hotel will guarantee that your request will be honored.
Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.
Pet Policies - It is very important that you confirm directly with the property that they do, indeed, accept pets. TheTravelOFare accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds.
Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing. Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject change and availability and are controlled by the hotel directly.
What is a No-Show?
A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or loose the entire amount of you booking.
Can I check out early?
No refunds will be issued for unused room nights due to early departures.
How do I know my booking is confirmed?
The hotels may take 24 hours to return a confirmation number. The process starts when you book the hotel. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from TheTravelOFare, please email support@TheTravelOFare.com include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.
Why can't the hotel find my reservation?
In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the Final Confirmation Email and or Voucher. We recommend you contact the property within three days of your scheduled arrival to confirm your details.
All about Changes, Cancellations and Refunds
Any changes or cancellations should be requested by calling customer service.
We understand that sometimes plans change. Listed below are cancellation and change policies. Some policies may vary by property:
- For high demand special events or peak seasonal dates (examples of high demand special events would be Super Bowl, Olympics, New Year's Eve in Times Square, to name just a few) many hotels may change the cancellation policies of the booking.
- Cancellations or modifications to the reservation may be subject to TheTravelOFare cancellation fees in addition to fees charged by the property.
- Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's policy.
- No credits can be issued for unused room nights due to early departures.
- Stay extensions require a new reservation. Original room rate is not guaranteed.
- Refunds for early departures, no-shows or cancellations are at the sole discretion of TheTravelOFare and TheTravelOFare hotel suppliers.
- We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
- You must call TheTravelOFare if you have any issues at check-in or check-out process. Many issues may be resolved by a simple phone call.
Payment, Taxes & Fees
In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.
For new reservation TheTravelOFare will charge booking service fees - up to $42 USD per night, per room.
For changes/cancelations/refunds of Hotel reservation, All TheTravelOFare hotel reservation booking fees are non-refundable. TheTravelOFare will charge a service fee up to $25 per room in addition to supplier penalty fees, if any.
Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for Taxes and Fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for customers booking Canadian hotel accommodations utilizing our services.
Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.
Source of Inventory
In order to provide wide variety of hotels /accommodations to our customers, TheTravelOFare sources the inventory from a variety of third party suppliers and direct contracts, some of which have their own terms and conditions which may apply to your booking.
For example: If your hotel booking is supplied by TravelScape LLC (this will be mentioned on your confirmation email), the following terms will apply: [EAN T&C: https://developer.expediapartnersolutions.com/terms/en/]“
Worry-Free Cancellation Policy:
- To qualify for a worry-free cancellation, a reservation can only be cancelled online. Sign in into your TheTravelOFare account by clicking here. If you don’t have a TheTravelOFare account create one here.
- If cancelled online 48 hours prior to scheduled check-in or pick-up, the TheTravelOFare service fee charged at the time of booking will be refunded.
- Reservations cancelled by phone or within 48 hours of check-in or pick-up date/time are not fully refundable. Cancellation fees will apply and the TheTravelOFare booking service fee will be non-refundable.
Car Bookings Rules and Regulation
- All car rentals include a non-refundable service fee up to $40 which will be charged at the time of booking. If you have purchased car rental coverage, this will also be billed at the time of booking. Changes and cancellations to car rentals are subject to additional fees.
- To avoid unexpected charges or restrictions, please read "Important Rental Information" for detailed information regarding the policies of the car company and rental location for the vehicle selected.
- You will be responsible for any car rental charges not pre-paid (taxes, fees, additional days or hours, and other charges) at the time of drop-off.
- Read the complete policy rules and regulations for the car rental and car rental agency you have selected.
- Some car rental companies require a minimum age of 30 years. Please familiarize yourself with the car rental agency's policies prior to picking up the rental car.
- A valid driver's license and credit card (or other approved payment method) are required at the time of rental. Additional taxes and service fees may be imposed by the car rental agency at the time of pick-up and/or drop off. Please verify all fees and rental details with the car agency.
- Car rental reservations cannot be transferred from one person to another.
- Rates and terms are specific to your country of residence and the car hire provider reserves the right to deny service if your country of residence is misrepresented.
- For changes/cancelations/refunds of Car reservation, All TheTravelOFare car rental reservation booking fees are non-refundable. TheTravelOFare will charge a service fee of $15 in addition to supplier penalty fees, if any.
Daily rates may imply a 24 hour reservation period, or may be based on a calendar day (rental location date). Weekly rates typically imply a 5-7 day reservation period. You could be charged additional fees for cars returned at a different time or date from the original reservation. For example, holding the car for 27 hours could cost you a single daily rate, plus an hourly rate, or half a day rate, or a full day rate as imposed by the supplier for the additional 3 hours. Often 2 hours is expensive enough, that some rental companies apply the extra day rate after 1 1/2 or 2 hours. Important Rental Information has these details for each rental. They vary by rental company, location and even vehicle type and dates.
Unlimited mileage rates have no restrictions on the number of miles you are allowed to drive if you have proof of a round trip ticket. However, certain geographical restrictions may still apply. Miles or kilometers per day rates specify a maximum number of miles or kilometers renters are allowed to accumulate. A per mile or per kilometer fee will be charged for excessive driving.
There may be minimum/maximum rental periods.
Rates given are for drivers over the age of 25. Rental restrictions may apply for renters over the age of 64. Contact the car rental agency to verify its own restrictions prior to picking up the rental car.
Additional drivers may incur extra driver fees according to the selected car rental vendor's policies.
Other Restrictions:
- Some rates may apply only to cars picked up within 24 hours of the arrival time shown on an airline boarding pass or ticket, or the date the car was originally scheduled for pick up. If you require a pick up time outside of that timeframe, please contact the car rental agency to confirm they will honor your reservation and the rate that was originally quoted.
- If you are using a debit card, please check with the vendor or email us to determine if there are additional restrictions. Local residents may have additional restrictions.
- Car coverage for vehicles, property, liability, theft, or personal injury is the responsibility of the person(s) renting the vehicle. Rental car companies require that renters sign waivers when declining to purchase optional car coverage. It is the responsibility of the renter to understand his/her own car rental coverage to ensure he/she meets the minimum required coverage.
- An international driving permit may be required for non-European Union renters when renting a car in some European locations.
- Falsifying information may void company liability and you may be responsible for any damages or injuries that may incur.
Worry-Free Cancellation Policy:
- To qualify for a worry-free cancellation, a reservation can only be cancelled online. Sign in into your TheTravelOFare account by clicking here. If you don’t have a TheTravelOFare account create one here.
- If cancelled online 48 hours prior to scheduled check-in or pick-up, the TheTravelOFare service fee charged at the time of booking will be refunded.
- Reservations cancelled by phone or within 48 hours of check-in or pick-up date/time are not fully refundable. Cancellation fees will apply and the TheTravelOFare booking service fee will be non-refundable.
Copyright Notice:
Automotive Images, Copyright [2000 - 2020] izmo, Inc. All Rights Reserved. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law.
Access to and use of these images is restricted by terms and conditions of a separate license agreement. Any unauthorized use, reproduction, distribution, recording or modification of these images is
strictly prohibited.
Vacation Package Rules and Regulations
The Vacation Package Terms and Conditions supersede any individual product’s terms and conditions. The Airline Ticket Terms and Conditions, the Hotel Terms and Conditions, the Car Rental Terms and Conditions, and the Attractions and Services Terms and Conditions supplement any area not covered by the Vacation Package Terms and Conditions. TheTravelOFare reserves the right to modify the TheTravelOFare Vacation Package Terms and Conditions at any time without notice. In the event that the TheTravelOFare Vacation Package Terms and Conditions change, the modified terms will go into effect on the date when posted on this website. Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and terms and conditions to any individual travel product included in the Vacation Package.
All prices are displayed in United States Dollars (USD).
All Vacation packages are non-refundable and non-transferrable.
Immediate purchase: Your credit card will be charged for the full amount of your TheTravelOFare Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.
PAYMENT IN FULL CONSTITUTES FINAL ACCEPTANCE OF THESE TheTravelOFare VACATION PACKAGE TERMS AND CONDITIONS.
Government-issued ID and proof of citizenship are required for international travel (for all countries outside of the United State of America). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.
Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your TheTravelOFare Vacation Package.
All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any TheTravelOFare Vacation Package.
Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.
Cancellation by Suppliers: Each portion of your TheTravelOFare Vacation Package is provided by the separate airline, hotel, rental car company and other travel service providers (each a "Travel Supplier"). In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.
Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.
Special Requests are just that, requests. We will endeavor to pass any reasonable requests to the Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.
Vacation Package Pricing, Taxes/Fees, & Payment:
For new reservation TheTravelOFare will charge service fees $50 per-passenger, per-ticket basis for flight bookings, $42 per room per night for hotel bookings and up to $40 for car rental bookings.
Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. TheTravelOFare, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.
TheTravelOFare Vacation Package prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.
Prices quoted for your TheTravelOFare Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Payment must be made in full with a valid credit card at the time of booking. We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.
You, herewith, authorize TheTravelOFare and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.
Credit card required upon check in: Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.
Debit cards may not be accepted by suppliers. Check directly with the supplier prior to arrival.
Vacation Package Changes, Cancellation and Refunds:
You must call TheTravelOFare prior to departure to change or cancel any TheTravelOFare Vacation Package bookings. Please do not call Travel Suppliers. Check out "Contact Us" section on the TheTravelOFare homepage for information.
Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package.
All travelers on one single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any TheTravelOFare Vacation Package.
You shall be responsible for any and all cancellation fees assessed by TheTravelOFare and Travel Suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.
Partial changes or cancellations to one product component of the package may not be allowed by certain Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with Customer service representative for more detailed information regarding your package.
Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.
Cancel and Change: In the event that changes or a cancellation is allowed for a vacation package, TheTravelOFare's's service fee for processing such change or cancellation will be $75 per-passenger, per-ticket for flights, $25 per room per night for Hotel and $10 for Car booking in addition to any fare difference and any applicable Travel Supplier fees.
Cancel and Refund: In the event that portion of your Vacation Package is refundable, the refundable portion thereof will be refunded less any cancellation fee. No refund will be made for any unused or partially used portions of the Vacation Package.
Air Component Policies:
- Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline ticket(s).
- Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).
- Most air tickets are not changeable/transferable & non-refundable.
- Origin and destination cities for any TheTravelOFare Vacation Package cannot be changed.
- No changes are allowed to the number of travelers.
Hotel Component Policies:
- Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.
- Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call TheTravelOFare to inquire of such changes.
- For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.
- You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees and other services provided by the hotel that you request during your stay at the hotel
Car Rental Component Policies:
- Car Terms and Conditions include various rules and restrictions that apply to your car rental reservation.
- Booked car categories cannot be downgraded (i.e., mid-size to economy).
- No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
- Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.
Activities Component Policies:
- Activities Terms and Conditions include various rules and restrictions that apply to your activities booking.
Responsibility: TheTravelOFare makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a "Travel Supplier"). TheTravelOFare is not an agent of the customer or of the Travel Supplier providing travel related services. By using this website, the customer waives any claim against TheTravelOFare, its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agrees that neither TheTravelOFare nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond the reasonable control of TheTravelOFare; and e) any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.
TheTravelOFare strongly recommends the purchase of Travel Protection, which may help to recover certain change and cancellation fees. TheTravelOFare recommends purchasing Travel Protection from our provider by adding the Travel Protection Plan to your TheTravelOFare Vacation Package. Travel Protection. pay outs are subject to limits of coverage. Please read the Travel Protection Terms and Conditions for full details. For more information regarding available benefits or coverage, you may contact our Travel Protection Provider (Seven Corners) at 1-877-444-5013. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our Travel Protection Provider to confirm that the coverage of your policy is adequate.
Documents:
Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.
Authority to Send Communication
By approving this transaction you are authorizing TheTravelOFare to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.
Copyright and Trademark Notices
© 2008-2020 "TheTravelOFare" is a registered trademark. All rights reserved. © 2008-2020 W K Travel, Inc. All rights reserved. W K Travel, Inc. owns the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice. W K Travel, Inc. is the owner of the trademarks TheTravelOFare. Other trademarks and service marks displayed on this website are the trademarks and service marks of their rightful owners.
Resolution of Disputes
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.
Customer satisfaction is the foundation of our success. That is why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, before taking any other action, first reach out to us by contacting customer service at 1-866-883-0908 or support@TheTravelOFare.com so we have an opportunity to try to address your concerns. Otherwise, you and we agree that any dispute, claim or controversy between you and us, including our agents or any representatives acting on our behalf, arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions (each, a "Claim"), shall be resolved in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.
GOVERNING LAW; CLAIMS
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of New York, USA, exclusive of conflict or choice of law rules. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. The preceding sentence does not apply to New Jersey residents.
WAIVER OF TRIAL BY JURY AND CLASS, REPRESENTATIVE, AND PRIVATE ATTORNEY GENERAL ACTIONS
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. WE EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY. WE ARE ALSO EACH WAIVING THE RIGHT TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, WITH RESPECT TO THE CLAIMS COVERED BY THIS PROVISION, WHETHER SUCH CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET FORTH BELOW. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS. ANY DISPUTE ABOUT WHETHER A CLAIM IS BROUGHT AS A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, MUST BE DECIDED BY A COURT OF COMPETENT JURISDICTION.
DISPUTE RESOLUTION AND MANDATORY ARBITRATION OR SMALL CLAIMS COURT
For disputes or claims you have against TheTravelOFare, you must first give us an opportunity to resolve your claim by sending a written description of your claim to 1-866-883-0908 or support@TheTravelOFare.com. You and we each agree to negotiate your claim in good faith. You agree that you may not commence any arbitration or court proceeding unless you and we are unable to resolve the claim within 60 days after we receive your claim description and you have made a good faith effort to resolve your claim directly with us during that time.
If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or we may start arbitration or small claims court proceedings.
Claims shall be resolved via binding arbitration initiated through AAA except for claims asserted on an individual basis that are properly filed in a small claims court.
For small claims court proceedings: if your claim falls within the jurisdiction of a small claims court, then either party may choose to take the claim to small claims court instead of arbitration. Either party may seek to have a claim resolved in small claims court in your county of residence or the small claims court in closest proximity to your residence, and you may also bring a claim in small claims court in New York County, the State of New York, USA. The parties may take their claims to small claims court without first filing with AAA. After a case is filed with AAA, but before the arbitrator is formally appointed to the case by AAA, a party can send a written notice to the opposing party and AAA that it wants the case decided by a small claims court. After receiving this notice, AAA will administratively close the case without further inquiry. Any dispute about whether a claim falls within the jurisdiction of a small claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the claim is not within its jurisdiction.
Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, except as set forth below, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the Terms & Conditions as a court would.
The arbitration will be governed by the AAA Consumer Arbitration Rules (the “AAA Rules”) and the AAA Consumer Due Process Protocol, Statement of Principles, as modified by this Agreement, and will be administered by AAA. The AAA Rules and Consumer Due Process Protocol, Statement of Principles are available online at www.adr.org/consumer or by calling AAA at 1-800-778-7879. If you initiate arbitration the only fee you shall be required to pay is US $200; all other costs will be borne by the Company, except in the event that the arbitrator determines that the claims were frivolous, the arbitrator may award to the prevailing party the costs and attorneys' fees reasonably incurred in connection with the arbitration, except that, in arbitrations proceeding in California, the arbitrator is not empowered to award the prevailing party the fees and costs it incurred in connection with the arbitration.
Notwithstanding the provision above with respect to applicable substantive law, any arbitration conducted pursuant to these Terms & Conditions shall be governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16, the “FAA”) and any dispute about the interpretation of this arbitration clause shall be covered by the FAA. AAA and the parties must comply with the following rules: (a) the arbitration shall be conducted by a single arbitrator approved by or otherwise affiliated with AAA; (b) the party initiating the arbitration shall choose the form in which they would like the arbitration to be conducted: via telephone, online, solely based on written submissions, or at an in-person hearing; (c) notwithstanding the foregoing, if either party requests an in-person hearing: (i) the arbitrator shall decide whether a hearing is necessary or whether the arbitration should proceed via telephone, online or solely based on written submissions, (ii) if the arbitrator deems that a hearing is necessary, the hearing shall occur at a mutually agreed upon location, or, if the parties are unable to agree on a location, at a location that is selected by the arbitrator and is reasonably convenient to all parties, and (iii) either party may elect to participate in an in-person hearing by phone, unless the arbitrator decides otherwise; (d) the arbitrator may not award any: (i) incidental, indirect or consequential damages, including damages for lost profits, or (ii) punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages described in subparagraphs (d)(i) and (d)(ii); (e) the arbitrator may award injunctive or declaratory relief only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party's claim; and (f) unless otherwise mutually agreed by the parties in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
The arbitrator shall decide all issues relating to jurisdiction and arbitrability and the interpretation, applicability, formation, existence, validity, scope or enforceability of this Mandatory Arbitration provision. Claims, if any, determined by the arbitrator not to be within the scope of this Mandatory Arbitration provision must be brought exclusively in a Federal or State court located in New York County, the State of New York, USA. If subparagraph (f) above is found to be unenforceable, then the entirety of this Mandatory Arbitration provision shall be null and void. Judgment on the award issued by the arbitrator may be entered in any court having jurisdiction. This Mandatory Arbitration provision shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.
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